Clinical quality measurement to improve quality of healthcare services

Quality measurement in healthcare.

Measurement is the basis for assessing potential improvements in healthcare quality. Measures may be classified into four categories: volume, structure, outcome, and process (VSOP). Measures of each type should be used with a full understanding of their cost and benefit. Although volume and structure measures are easily collected, impact on healthcare results is not always clear. Process measur...

Engaging patients to improve healthcare quality.

M any health services organizations are seeking – and finding – ways to successfully engage patients in all areas of healthcare services, from planning to delivery to evaluation. Including patients in discussions and decisions about their own healthcare may seem like a good and obvious thing to do. However, assessing the success of this approach is complicated as there is little empirical evide...

Applying Lean Principles to Improve Healthcare Quality and Safety Applying Lean Principles to Improve Healthcare Quality and Safety

Impact of Outsourcing Healthcare Services Management on the Quality of these Services

Background and Objectives: Outsourcing healthcare and the associated services has proven as an effective strategy for enhancing hospital performance and improving quality of services. Despite, the concept is relatively new in Iran, calling for studies investigating different aspects of the issue and its potential benefits. Thus, this study was conducted to explore the impact of outsourcing mana...

Implementing a Client Feedback System to Improve the Quality of NGO Healthcare Services in Peru

Significant improvements to healthcare services are possible with an understanding of clients’ perspectives, but those perspectives often go unexpressed or are expressed without detail through verbal complaints or complaints dropped in suggestion boxes. Exit interviews and focus groups are among several methods for collecting detailed information from clients, but little research has been done ...